Data Analyst (TXS and IT4U)

Five Rivers IT, Inc.

Juno Beach, FL 33408, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Location: On-Site – Juno Beach Florida

Need only local resource and minimum experience is 8 years

Data Analyst to support Experience Score (TXS) and IT4U initiatives.

Key Responsibilities:

Technology Experience Score (TXS) Analytics:
- Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029.
- Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
Customer Experience Data Integration:

Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view.
Supporting action prioritization through data-driven insights.

IT4U Initiative Support:
- Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts.
- Engaging with monthly IT4U Influencer Forums and developing pertinent communications.

Collaboration & Communication:
- Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights.
- Promoting a customer-first, data-driven culture within TSO teams.

Qualifications:

A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal.

Strong communication and cross-functional collaboration skills are essential.

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