Job Description
Job Description
BigFoot Staffing is thrilled to partner with a great employer headquartered in SW Portland to offer you this exciting opportunity! Our client is known for their exceptional products and outstanding reputation, and theyre looking for a talented Service Administrator to support their Field Service Team. If youre seeking a stable and rewarding career with a company that values its team members, wed love to connect with you!
Key Responsibilities
- Service Coordination: Schedule service repairs and preventive maintenance efficiently, assigning tasks to technicians.
- Technical Insight: Review technical manuals to understand service and parts requirements and address customer technical concerns.
- Resource Management: Reserve necessary parts and tools for field service assignments and coordinate warranty repairs with vendors.
- Customer Interaction: Prepare customer quotes, proactively promote factory service contracts, and schedule equipment servicing.
- Follow-Up: Ensure repairs are completed thoroughly and follow up with customers to confirm satisfaction.
- Training & Development: Participate in training sessions and fieldwork with technicians to enhance technical understanding.
- Team Collaboration: Assist in meetings, discussion groups, and maintain clear communication within the team.
- Record Keeping: Complete detailed, accurate work orders and maintain confidentiality of sensitive technical information.
Qualifications
- Education: High school diploma required; business training is a plus.
- Technical Skills: Proficiency in Microsoft Office and the ability to type at least 40 words per minute. ERP system experience and forklift operation training are advantageous.
- Experience: At least 4 years in customer service; mechanical and/or electrical experience is a bonus.
Ideal Candidate Attributes
- Technical Aptitude: Comfortable with mechanical and electrical concepts and able to troubleshoot effectively.
- Organizational Skills: Highly organized with the ability to manage multiple tasks and prioritize efficiently.
- Problem-Solving Ability: Capable of resolving practical problems and adapting to various situations.
- Communication Skills: Strong written and verbal skills to clearly relay technical information.
- Initiative: Self-motivated with a proactive approach to developing new customer relationships and selling services.
Comprehensive Benefits Package:
- Compensation: $26-$30 DOE
- Health and Wellness: Medical, dental, and vision insurance, as well as mental health support programs.
- Financial Security: 401(k) plan with company match, life insurance, and disability coverage.
- Paid Time Off: Generous PTO, paid holidays, and parental leave.
- Professional Development: Tuition reimbursement, access to training programs, and career development opportunities.
- Additional Perks: Flexible work hours, employee wellness programs, and company-sponsored events.
If youre detail-oriented, technically inclined, and ready to contribute to a supportive and innovative team, apply today! We look forward to connecting with you and discussing this exciting opportunity further.
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