Job Description
Job DescriptionJob Title: ServiceNow ITSM / ITOM Architect Location: Philadelphia, PA(Onsite)Job Type: Full Time Must Have Technical/Functional SkillsITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNowITOM: Experience in multiple End-to-End implementations of ITOM, including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)CMDB Management: Experience with CMDB design, architecture, and implementations with a fair understanding of the ServiceNow CMDB model and extensions.Hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, probes, sensors, and Event rulesIntegration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systemsFamiliar with scripting technology such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, and SNMP•App Engine: Expertise in Custom module implementationsWorking experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, and custom scriptingExperience in identifying opportunities for process automation and optimization using advanced ServiceNow featuresCTAs/ ServiceNow Certified Candidates Preferred