Job Description
Job Description
Position Summary:
The Student Housing Leasing Manager is responsible for leading all leasing efforts, driving occupancy, and managing the leasing team to ensure a successful leasing season. This position plays a vital role in marketing, outreach, customer service, and maintaining high levels of resident satisfaction, while working in a fast-paced and student-centered environment.
Key Responsibilities:
Leasing & Occupancy Management
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Oversee all leasing efforts to meet or exceed occupancy goals
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Conduct tours, respond to leasing inquiries, and maintain thorough knowledge of floor plans, availability, pricing, and lease terms
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Ensure accurate completion of leasing paperwork and maintain compliance with Fair Housing regulations
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Assist with roommate matching processes and guide prospects through application and lease execution
Team Leadership
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Train, motivate, and manage leasing agents and student brand ambassadors
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Coordinate daily leasing activities, set leasing goals, and monitor performance
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Conduct regular leasing meetings and training sessions
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Assist with onboarding and coaching new leasing staff
Marketing & Outreach
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Execute marketing strategies including digital, print, campus, and community outreach
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Build strong relationships with campus groups, university staff, and student organizations
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Organize and attend housing fairs, tabling events, and resident engagement activities
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Collaborate with marketing teams to manage social media accounts and promotional campaigns
Customer Service & Resident Retention
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Ensure an excellent customer service experience for all prospects and residents
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Handle escalated resident concerns during the leasing process
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Support resident renewal efforts and retention campaigns
Administrative & Reporting
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Maintain accurate leasing records in property management software
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Generate weekly leasing and traffic reports for management review
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Track leasing metrics and implement strategies for improvement
Qualifications:
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High school diploma or equivalent required; college degree preferred
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2+ years of leasing or sales experience, preferably in student housing
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1+ year of supervisory or team leadership experience
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Strong understanding of Fair Housing and leasing regulations
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Excellent communication, interpersonal, and organizational skills
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Proficiency with property management software (AppFolio, not required)
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Must be dependable and able to work in a fast-paced environment
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Must pass a background check
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Must pass a drug screening
Schedule:
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Monday – Friday, 9:30 AM – 5:30 PM
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Ability to work occasional Saturday as needed
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Peak turn season (July 31 - August 16)
Working Conditions:
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Fast-paced environment, especially during pre-lease and move-in/move-out periods
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On-site presence required with occasional local travel for outreach and events