Job Description
Job Description
A well-established company is seeking a Customer Service Associate to support customers and internal teams in a fast-paced environment.
Responsibilities
- Handle customer inquiries and assist with orders and order-related issues.
- Enter and maintain accurate customer and order information.
- Prepare reports and maintain daily customer service metrics.
- Gather and organize data using Microsoft Excel.
- Maintain documentation and assist with administrative tasks.
- Work closely with Sales and other internal departments.
Qualifications
- Customer service or order entry experience preferred.
- Strong written and verbal communication skills.
- Excellent organizational and attention-to-detail skills.
- Strong Microsoft Excel skills and proficiency with Microsoft Office.
- ERP experience is a plus.
- Ability to multitask and work effectively in a fast-paced environment.