Job Description
Job Description
Overview
We are looking to add a qualified ASSISTANT AUTOMOTIVE SERVICE MANAGER to our team.
Responsibilities
- Work with Service Director to forecast goals and objectives for the department and ensure they are met
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
- Maintain daily sales and production records as required by dealership management
- Develop and monitor budgets for the service department and keep dealership management informed of variances
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Handle customer complaints tactfully, promptly, and with concern for the customer
- Establish promotional service prices
- Ensure proper repair techniques are being used
- Schedule training as necessary for technicans and service advisors
- Stay up to date on product changes and new products
- Ensure that all necessary shop equipment is in proper and safe working condition
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc
- Other duties may be assigned by management
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Qualifications
- Two or more year’s management experience in an automotive service department
- ADP Dealer Services Experience a plus
- Ability to work independently and be self-motivated
- A desire to work in a commission, performance-based, environment
- Great attitude with high-energy personality
- Excellent customer service skills
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- High school diploma or equivalent
- Valid driver license in the state that you will work and a good driving record
We offer:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities