Field Service Associate II-III (Semiconductor)

Job Description

Job Description

POSITION SUMMARY

Under general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine root cause of tool failures.(Essential)
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service.
• Must show proficiency with using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
• Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
• Act as a customer contact on technical and service-related problems. (Essential)
• Must be able to provide guidance to other field technicians and field service engineers. (Essential)
• Train and mentor Field service associates levels I-II-III. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

Education

• Associates of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Six (6) to Ten (10) years of work related experience, preferred in semiconductor, manufacturing, or related industries.

• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.

• Strong Customer Relations skills.

You should be proficient in:

• Heavy Equipment Repair
• Electrical Schematics
• Mechanical Troubleshooting Skills
• Industrial Robot Programming
• Electrical Troubleshooting
• Electrical Repair
• Mechanical Testing
• Relay Testing
• Insulation Resistance Testing
• Pneumatics Troubleshooting
• Maintenance and Repair Skills
• Lift Truck Repair & Maintenance
• Field Service Readiness
• Mechanical Assembly Skills
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair

Machines & technologies you'll use:

• Programmable Logic Controller (PLC)