Help Desk Support Specialist

Job Description

Job DescriptionBenefits:

• Competitive salary
• Dental insurance
• Health insurance

Help Desk Support Specialist:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Requirements:
Associate's degree or 4 years of experience in the field or related area.
Requires at least 2 of technology certification listed:
CompTIA Network+ CompTIA Security+ Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals MTA Windows Operating System Fundamentals MTA Security Fundamentals Cisco Certified Network Associate (CCNA).

Flexible work from home options available.