Overnight Front Desk

Job Description

Job Description

Nautilus 220 is a luxury waterfront condominium community located in Lake Park, Florida, offering elevated residential living with resort-style amenities, marina access, and a hospitality-driven resident experience. Managed by Black Briar Management, the property combines upscale service standards with modern operational excellence.

Black Briar Management (BBM) is a rapidly scaling hospitality-focused property management company whose portfolio spans traditional condominiums, condo-hotels, multifamily communities, commercial real estate, and mixed-use assets across South Florida.

At Nautilus 220, the Overnight Front Desk plays a critical role in ensuring the property's overnight operations run smoothly while maintaining security, completing daily administrative audits, and delivering exceptional service to residents and guests.

POSITION OVERVIEW

The Overnight Front Desk is responsible for overseeing front desk operations during overnight hours while performing daily operational audits, preparing reports, monitoring building activity, and providing exceptional hospitality to residents, guests, vendors, and emergency responders.

This position combines front desk responsibilities with administrative, operational, and security oversight to ensure the property is prepared for the next business day. The Overnight Front Desk must be highly organized, detail-oriented, dependable, and capable of working independently while maintaining a calm and professional demeanor.

The ideal candidate thrives in overnight operations, enjoys problem-solving, and is committed to maintaining the highest standards of luxury residential service.

CORE RESPONSIBILITIES

• Overnight Front Desk Operations: Provide professional overnight front desk coverage by welcoming late-arriving residents and guests, answering phones, responding to inquiries, coordinating visitor access, and maintaining a secure and welcoming environment.

• Daily Audit & Reporting: Complete end-of-day operational audits, reconcile daily activity logs, prepare overnight reports, document incidents, and ensure all required records are accurate and ready for management review.

• Resident & Guest Services: Deliver exceptional hospitality by assisting residents and guests with overnight requests while maintaining professionalism, confidentiality, and prompt follow-up.

• Building Monitoring: Monitor building activity, surveillance systems, alarms, and access control systems, reporting unusual activity or operational concerns immediately.

• Security & Emergency Response: Respond appropriately to emergencies, alarms, resident concerns, equipment failures, and security incidents while following established emergency procedures and notifying the appropriate personnel.

• Visitor & Vendor Coordination: Manage overnight visitor access, vendor arrivals, deliveries, and emergency contractor entry while ensuring all property security procedures are followed.

• Package & Key Management: Maintain accurate records for package deliveries, key control, resident access devices, and overnight transactions.

• Shift Communication: Prepare comprehensive shift reports detailing incidents, maintenance concerns, resident requests, and operational updates to ensure a smooth transition to the daytime management team.

• Administrative Support: Maintain accurate logs, resident communications, incident reports, visitor records, and operational documentation while ensuring compliance with company standards.

• Cross-Department Coordination: Communicate with Maintenance, Security, Concierge, Housekeeping, and Management regarding overnight issues requiring follow-up.

• Property Presentation: Maintain the cleanliness and professional appearance of the front desk, lobby, and reception areas throughout the overnight shift.

WHAT YOU BRING

• 2+ years of experience in front desk operations, night audit, hospitality, residential services, hotel operations, or customer service.

• Strong organizational and administrative skills.

• Excellent written and verbal communication.

• Ability to work independently with minimal supervision.

• Strong attention to detail and accuracy.

• Experience preparing reports and maintaining documentation.

• Comfortable using Microsoft Office and property management software.

• Excellent judgment and problem-solving skills.

• Professional demeanor with outstanding customer service skills.

• Flexible availability to work overnight shifts, weekends, holidays, and emergency situations.

• Bilingual English/Spanish preferred.

PHYSICAL REQUIREMENTS

• Ability to remain seated or standing for extended periods.

• Ability to walk the property periodically during overnight rounds.

• Ability to lift up to 25 pounds when necessary.

• Ability to respond quickly to emergencies and operational needs.

WHO YOU ARE

• Calm and composed under pressure.

• Highly dependable and trustworthy.

• Detail-oriented with excellent organizational skills.

• Professional and discreet in resident interactions.

• Self-motivated and capable of working independently.

• Hospitality-driven with a strong customer service mindset.

• Proactive in identifying and resolving operational issues.

• Committed to maintaining a safe, secure, and welcoming environment.

• Passionate about luxury residential hospitality and operational excellence.

WHAT MAKES US DIFFERENT

• Competitive benefits package provided. Details shared during the hiring process.

• Luxury waterfront working environment

• Opportunity to work within a premier hospitality-driven residential community

• Professional growth and development opportunities

• Onsite parking

• Rewards & Recognition programs

• Collaborative and elevated service culture

Black Briar Management is an equal opportunity employer committed to a diverse, inclusive, and high-performing workplace.