Job Description
Job Description
Alcove, Nashville’s newest premier address located right next to the emerging Nashville Yards, is looking to fill a Front Desk Concierge position. Alcove boasts 34 stories of stunning architecture and is stacked with breath taking rooftop amenities such as Nashville’s first clear acrylic bottom pool cantilevered over the sidewalk 34 floors below. If you are into luxury, convenience and state of the art technology, Alcove is the place to be.
This is a full-time position with an amazing compensation package – think competitive pay, ample paid time off and FREE healthcare plan. Yes, FREE healthcare!
The perfect Alcove Concierge will naturally:
- Exhibit a positive and professional first impression to all residents, and prospects.
- Greet and direct residents and visitors with a pleasant attitude.
- Develop and retain cohesive, professional relationships with residents, vendors, coworkers and contractors.
- Take pride in professional telephone etiquette and message delivery.
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits.
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents move-ins, dry-cleaning, and package delivery, etc.
- Maintain confidentiality.
- Walk the premises to ensure the highest standards are being met.
- Perform all other duties as assigned.
- Must be able to work flexible schedules including nights, weekends, and holidays.
- Deliver exemplary customer service to our current residents whether assisting with concierge services, maintenance service requests or executing the renewal lease.
Position requirements include:
- Taking pride and ownership in the role and in Alcove.
- A positive attitude.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Possess amazing interpersonal skills and exceptional guest service abilities.
- Be organized, proactive, productive, and self-motivated.
- Maintain a neat and professionally well-groomed appearance and workspace.
- Think clearly, quickly, and efficiently and make concise decisions, even under pressure.
In return, you will receive:
- Excellent Pay including paid healthcare benefits.
- Career growth and advancement.
- True team environment.
- Work with a unique, entrepreneurial group focused on delivering excellence in every way.