Hotel Front Desk Clerk

Job Description

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$10 hourly

Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations

About Company

At Holiday Inn Express, Albany, GA, our mission statement is simple:

“To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and respectful working environment."

What We Offer:

• A great environment! We pride ourselves on being one of the best places to work
• Better pay, while everyone else pays minimum wage we have competitive wages 65% above standard in the area
• Daily pay
• Paid Time Off
• Birthday (Paid Day Off)
• 401 (k)
• Tip Program
• Employee Hotel Discounts
• Bonus Pay
• Opportunity for Growth and so much more

We are a Drug-Free Alcohol-Free Workplace