Hotel Front Desk Manager

Job Description

Job Description

We are seeking a professional, customer-focused HOTEL FRONT DESK MANAGER to oversee daily front desk operations and ensure exceptional guest experiences. The ideal candidate will lead a team of front desk associates, manage reservations, handle guest inquiries and concerns, and maintain high standards of hospitality and efficiency.

Compensation:

$15 hourly

Responsibilities:

• Supervise and manage front desk staff, including scheduling, training
• Ensure smooth daily operations of the front desk and reception area
• Greet and assist guests, clients, and visitors in a friendly and professional manner
• Handle inquiries, reservations, and customer concerns efficiently
• Maintain accurate records, bookings, and administrative documentation
• Coordinate with other departments to ensure seamless service delivery
• Enforce company policies and procedures at the front desk
• Monitor inventory of office/front desk supplies and place orders as needed

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Proven experience in a front desk, reception, or customer service role (management experience preferred)
• Strong leadership and team management skills
• Excellent verbal and written communication skills
• Ability to multitask and remain calm under pressure
• Professional appearance and demeanor

Skills & Competencies

• Customer service excellence
• Organizational and time management skills
• Problem-solving and conflict resolution
• Attention to detail
• Reliability and professionalism

About Company

1529 Old Brodhead RD

Monaca, Pa 15061