Job Description
Job Description
Responsible for servicing and repairing a variety of office equipment at customer locations, primarily within a specific geographic area. May serve as a product specialist and occasionally take on Team Lead/Coordinator responsibilities.
Note: One (1) industry certification is required.
Pay Range: $24.00 - $25.00/HR
Key Responsibilities Technical Expertise & Support
- Specializes in servicing highly complex office products.
- Provides second-level technical support to technicians.
- Completes diagnostics, installations, removals, and retrofits.
- Performs troubleshooting and repairs on B&W, color, and multifunctional devices.
- Keeps up with technical training and digital competency requirements.
Training & Mentoring
- Delivers on-the-job training and technical seminars.
- Acts as a role model and positive influence within the team.
- Encourages continuous improvement.
Territory & Inventory Management
- Manages own territory and call handling processes effectively.
- Maintains accurate parts inventory and adheres to backup plans.
- Supports sales partners with leads and upgrade opportunities.
- May assume Field Technology Service Manager duties as needed.
Customer Service
- Handles the most complex customer interactions with professionalism.
- Maintains strong communication with customers to ensure satisfaction.
- Manages “car stock” inventory responsibly.
Required Qualifications
- Completion of technical school and 3+ years of related experience.
- Minimum of 2 years as a Technology Service Consultant I.
- At least one industry certification and 2 years of consistent performance.
- Valid state driver’s license and insurance per company policy.
Skills & Abilities
- Expert knowledge of electro-mechanical devices and assigned equipment.
- Strong interpersonal, communication, and customer service skills.
- Ability to follow technical documentation and publications accurately.
- Demonstrated problem-solving and fine motor skills.
Working Conditions
- Frequent travel between customer sites (or walking in urban zones).
- Exposure to minor hazards, solvents, and chemical cleaners.
- Physical effort required (lifting up to 50 lbs, pushing up to 400 lbs).
- Regular standing, bending, kneeling, and use of hand tools.
- Work may include shift hours, overtime, and on-call duties.
- Requires interaction with dispatch, parts departments, management, and customers