Job Description
Job DescriptionDescription:
Job Description:
The Alamo Drafthouse Concierge is a hospitality guru who is Guest focused, flexible, and knowledgeable about every part of the venue, the Alamo Drafthouse and its related companies. The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our goals, vision and mission at all times. The concierge ensures every guest has an awesome experience by attending to their needs in a timely and helpful manner starting from when they enter the door to when they exit the venue. Other job functions include: Guiding Guests through the venue’s ticketing and seating process, answering any questions about the Alamo Drafthouse and its related companies, being generally hospitable and making every guest feel welcome. Our Concierges possess deep movie knowledge and share the excitement of our specialty programming with our Guests.
REPORTS TO: Manager
LOCATION: To be determined.
SALARY / GRADE LEVEL: Hourly / Non-Exempt
Duties/Responsibilities:
· Ensures that all Guests have an AWESOME Experience, and are EXCITED to come back.
· Maintains a cheerful, courteous disposition with neat, clean and professional attire.
· Holds a passion for the cinematic experience.
· Keeps up to speed on current and upcoming movies and all Alamo Drafthouse special events.
· Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
· Greets Guests upon entering and departing the venue.
· Answers phone and responds to questions and/or directs calls to the appropriate place.
· Communicates Guest questions and/or concerns to Managers when appropriate.
· Keeps lobby clean and free of clutter.
· Maintains the cleanliness and organization of the Ticket Counter.
· Checks for restocking of necessary supplies. Brings all areas up to standard.
· Processes admission tickets to Guests.
· Ensures all financial transactions are correct.
· Operates credit card, gift card, and cash transactions properly.
· Accurately calculates change due to the Guest and returns appropriate amount in a timely matter.
· Maintains the security of a cash drawer and checks it in and out accurately every shift.
· Provides assistance to Guests’ special needs, such as helping those with disabilities.
· Directs Guests to restrooms, theaters, bars, ATM and other points of interest.
· Manages informational kiosk and display of event signs and posters.
· Keeps Managers fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.
· Performs shift change and/or opening or closing duties.
· Adheres to all company safety and sanitation policies and procedures.
· Assists other Team Members as needed or when business needs dictate.
· Performs a “Tech Check” of features weekly to ensure quality and to gain talking points for Guest interactions.
Qualifications:
· Ability to operate POS.
· Ability to make change and accurately conduct credit card transactions and account for all monies at the end of each shift.
· Stands/walks 100% of shift.
· Reaches, bends, stoops, and wipes frequently.
· Ability to read and write English.
· Ability to verbalize and clearly respond to Guests.
WORKING CONDITIONS: Work is typically performed in the restaurant environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting, climbing and some lifting up to 50 lbs.
HAZARDS: Only those present in a normal restaurant setting; no known significant hazards. Work performed in the restaurant has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.
Requirements: