Job Description
Job Description
The Seeing Eye, the pioneer of dog guide schools, is seeking a Computer Support Specialist. For 96 years, The Seeing Eye has enhanced the independence, dignity, and self-confidence of blind people through the use of Seeing Eye® dogs. From its campus outside Morristown, NJ, and a nearby state-of-the-art breeding station, The Seeing Eye’s 165-member staff matches and trains about 275 teams of graduates and dog guides each year.
SCOPE OF POSITION:
This position is primarily responsible for:
- Providing technical support and troubleshooting services across all departments to end users needing help with their computer hardware or software.
- Installing and administering physical and virtual Windows test and production servers, including ActiveDirectory and file/print servers.
- Managing system and application backups and restores.
- Assisting with configuration, management, and monitoring of the wired and wireless networks.
- Assisting with the administration of our Microsoft 365 cloud tenant.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Troubleshoot and resolve issues with software or hardware.
- Create and maintain procedures that provide technical support to the entire organization.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Install and configure Windows 11 clients and Windows 2022/25 Servers (physical and Hyper-V virtual machines) and related software.
- Monitor and troubleshoot data backups and disaster recovery operations.
- Monitor the performance and assist in management of the wired and wireless networks.
- Test software and security systems.
- Monitor and manage the Help Desk online ticketing system.
- Document hardware, software and standard operating procedures.
- Coordinate with other IT team members to provide maximum coverage.
EDUCATION & EXPERIENCE:
- Associate’s or bachelor’s degree in computer science or a related field.
- 2+ years of experience in a technical support role.
- Strong knowledge of Windows desktop and server operating systems including Hyper-V, ActiveDirectory, and basic OS and network security.
- Working knowledge or expertise with a variety of common software applications
- Familiarity with Dell server and storage hardware, and wired and wireless networking concepts.
- Microsoft 365 and related applications support.
- Experience with JAWS screen reader technology and web accessibility preferred.
- Familiarity with Ubiquiti networking hardware and management software a plus.
- SQL/Database knowledge a plus but not required.
CANDIDATE PROFILE:
- Willingness to learn new skills and support projects.
- Ability to maintain a Best Practices approach to system installation, maintenance, and security posture in a production environment.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented approach to helping colleagues with technical problems.
- Strong interpersonal, communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.