Loan Servicing Specialist-Collections & Customer Service(Temp-to-Hire)
Job Description
Job Description
Why You'll Want This Role
Step into a stable, full-time role where your organization and people skills directly pay off. You'll own your own book of business, build real relationships with customers, and get hands-on training from day one — with a clear path to a permanent seat on the team after your first 90 days.
What You'll Do
- Manage your own dedicated book of business, pulling and working your own reports daily
- Contact customers by phone, email, text, and mail to collect payments and negotiate settlements or payment plans
- Document every customer interaction accurately and keep account records up to date
- Investigate and resolve billing questions, errors, and disputes
- Route paperwork to legal, third-party vendors, or credit bureaus as needed, and hit individual/team metrics consistently
What We're Looking For
Experience:
- High school diploma or equivalent required; some college in a related field a plus
- 1+ year in loan processing, loan servicing, collections, or auditing (or a comparable customer service/billing role)
- Comfortable typing 65–70 WPM and navigating multiple computer systems at once
Physical & Work Setting:
- Primarily seated desk work in an individual cubicle; occasional light lifting
- Able to work in a manufacturing-facility office environment (climate-controlled, some ambient dust)
Attributes:
- Self-starter who stays organized and detail-oriented under deadline pressure
- Comfortable working toward quotas/metrics, including extended hours on weekdays — and occasionally weekends — if targets aren't met
- Professional phone presence, empathy, and strong written/verbal communication
Work Environment & Employment Note
This position is based in an individual cubicle inside a manufacturing facility's office area. It begins as a temp-to-hire engagement: the first 90 days are the critical evaluation period, after which strong performers are considered for conversion to a permanent role with the client. During the initial contract period, standard corporate health benefits and paid time off are not provided; conversion to permanent status brings the client's full benefits package.
Work Location: In person