Job Description
Job Description
Our client is a growing manufacturing company located in the Douglasville GA area focused on quality craftsmanship, reliable service, and long-term partnerships. They operate in a hands-on team-oriented environment where everyone plays a role in delivering results. As the company continues to expand, theyre looking for team members who take pride in their work, communicate clearly and enjoy solving problems in a fast-paced setting.
Position Overview
Henis Group is seeking a Project Customer Support Coordinator on behalf of our client. This role acts as the bridge between customers and internal teams helping keep projects on track and communication clear. The right person will be highly organized, great with follow-up, and confident managing multiple moving pieces at once. If you like variety problem-solving and making sure customers are taken care of this is your role.
Key Responsibilities
Serve as the main point of contact for customers once projects are in motion
Coordinate internally with production purchasing and sales teams to track progress
Provide regular updates to customers on timelines changes or issues
Enter project details and manage communication in the company system
Ensure all parts are ordered and received on time for customer needs
Help resolve delivery or production delays with clear solutions
Maintain accurate records and customer files
Support the sales team with post-sale service and coordination
Qualifications
Experience in project coordination customer service or account management
Strong attention to detail with excellent follow-up skills
Comfortable communicating with both internal teams and external customers
Proficient with basic business software and data entry
Manufacturing or production industry experience is a plus
Ability to multitask and manage competing deadlines
Positive attitude and willingness to jump in where needed
Benefits
Company covers 70 percent of employee health benefits
401k with company match
Paid time off package for hourly employees
Competitive hourly compensation offered