Incident Management Representative

Job Description

Job DescriptionPrimary Role:
The incident Management Representative is the person designated by the provider who has overall
responsibility for incident management. The IM Representative must be a Certified Investigator, maintains
overall responsibility to ensure incidents are completed and adheres to required applicable laws, regulations,
policies and procedures.

Responsibilities:

• Verify that the Point Person completes all required actions and activities.
• Review and approve daily service notes and General Event Reports (GERs) in Therap.
• Ensure corrective actions are implemented and monitored.
• Complete quality and risk management activities, including monitoring incident data and conducting a trend analysis at least every three months.
• Conduct administrative reviews of all incidents investigated by a Certified Investigator (CI).
• Ensure investigation files are complete, securely maintained, and readily available to oversight entities.
• Evaluate investigation quality using the standardized Certified Investigator Peer Review (CIPR) process.
• Provide individuals, families, and designated representatives with incident management education, training, and information in formats that meet their communication needs.
• Manage assigned roles, including Point Person and CI, in the Department’s information management system.
• Respond promptly to service-related complaints concerning incident management or investigations.
• Provide the incident report, or notice of it, to all involved parties, including LRS, the County, and the family or guardian.
• Place copies of incident reports in each individual’s file.

Qualifications:

• Certified Investigator with Office of Developmental Programs (ODP)
• Working knowledge of PA 6100 – 6400 Regulations
• Master’s Degree from an accredited College or University (Preferred)
• Bachelor’s Degree from an accredited College or University (Required)
• Valid Driver’s license