Technical Services Representative

Job Description

Technical Services Representative

Do you enjoy working in a fast-paced environment?

Are you customer-service oriented with a strong emphasis in technical support?

We are looking for a detail-oriented, friendly and helpful person to join our Technical Services team!

This position is responsible for providing internal electronic technical support, which includes field technicians, customer care, data entry, monitoring center and sales employees for all branches. Electronic security systems include burglar and fire alarms, CCTV, Access Control systems and all related electronic security equipment in residential, commercial, and industrial environments.

This position is NOT remote- it is in office but can be in any part of our footprint.

Here’s why you want to work here:

• Competitive Pay with increases available based on performance
• Competitive benefits including education assistance, paid time off, paid holidays, medical and dental insurance with no wait time for coverage!
• Stable company with over 60 years of experience providing security to our communities and continued growth
• Career Advancement opportunities

Here’s what you’ll be doing:

• Take calls from branch offices, field technicians, Customer Care, Data Entry and the Monitoring Center to assist as needed.
• Provide remote programming services for all supported alarm panels in the field.
• Write alarm panel programs for new installations to be downloaded.
• Review all new work orders for accuracy and proper configuration.
• Support the branch sales departments and technicians in designing systems and answering technical questions.
• Process service tickets requiring downloading such as security code changes, test timers, zoning, etc.
• Final test all new installations and make them active in the system.
• Manage the radio systems in the field.
• Putting system in/out of test on request from authorized individuals.
• Provide Hosted Access Control and CCTV services.
• Provide CAD drawings for sales presentations and post-operative projects.
• Design and print ID badges for employees and customers.
• Assist in maintaining minimal inventory levels.

Here’s what you’ll need:

• High level of accuracy and attention to detail.
• Problem-solving Skills
• Excellent written and verbal communication skills.
• Above average mathematical skills
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must have general knowledge and experience with computers including Excel, Word and Access. Auto CAD experience is a plus. Manitou and Sedona knowledge is a plus.
• Knowledge of Monitoring Center operations a plus.