Marina/RV Park Manager

Job Description

Job Description

Marina and RV Park Manager

Job Description & Core Responsibilities

Department: Marina and RV Park

Reports To: Director of Hospitality

FLSA Status: Exempt

Pay Grade: Grade 2

Starting wage: $46,020.09 - $57,525.11

Gaming Class: Compact/Gaming

Application deadline: August 5, 2025

Position Summary:

The Marina and RV Park Manager is responsible for creating an initial and continuing atmosphere of hospitality and excellent service. The Marina and RV Park Manager provides intensive training for new employees and on-going training to employees. Responsibilities include but are not limited to scheduling employees, completing performance evaluations, maintaining adequate staffing levels, coaching, and mentoring employees. The Marina and RV Park Manager will attempt to settle all guest complaints in a timely and effective manner.

Core Duties and Responsibilities:

The Marina and RV Park Manager is responsible for the following duties:

• Manage and maintain the Marina and RV Park to ensure efficient and profitable operation.
• Monitor, maintain, troubleshoot, order, and price gas for the gas tanks on marina property.
• Order bait, tackle, groceries, alcohol, ice cleaning and office supplies.
• Work closely with area fishing guides and resorts.
• Manage live bait.
• Establish standards for performance, service to guests, rates, and advertising.
• Assist in planning department budget; analyze sales and budget to determine efficient operations.
• Maintain an accurate site status and control of site inventory.
• Maintain a harmonious yet professional relationship with the RV Park and Marina staff while providing praise, encouragement, constructive feedback, and discipline as needed.
• Attend all meetings scheduled by management.
• Monitor Marina and RV Park restrooms, office and laundry for safety and cleanliness.
• Alert the appropriate personnel for repairs and maintenance as needed.
• Work with other departments to ensure guests’ needs are met.
• Maintain accurate and up to date records of guest complaints and resolutions associated with each.
• Conduct team member performance evaluations, schedules adequate staffing levels, hire and terminate employees as required.
• Ensure that emergency procedures are followed and direct and reassure staff and customers during emergencies.
• Handle disputed guest charges and approve refunds before they are issued.
• Monitor cash-handling activities of team members; monitor discounts, complimentary items, and coupons to be sure all are being used appropriately.
• Inspect and maintain public areas and Marina/RV Park grounds for cleanliness and safety.
• Maintain the fish houses- heat-bait-holes open, clean for the next guests.
• Performs other duties and special projects as assigned by upper management.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Demonstrates expertise in his/her field.
• Demonstrates competence in fulfilling the duties outlined in his/her job description.
• Demonstrates a willingness to learn and accept new challenges.
• Projects a professional image.
• Demonstrates a high level of integrity.
• Holds him/her staff accountable.
• Fosters a healthy work environment in his/her department.
• Demonstrates effective problem-solving skills.
• Effectively executes plans and follows through on commitments.
• Demonstrates self-awareness.
• Demonstrates emotional intelligence.

Qualifications – Education and Experience:

Minimum Qualifications:

Minimum of two years of supervisory or management experience and/or three years managing a similar type of facility.

Preferred Qualifications:

• Able to direct a team.
• Fiscally responsible.
• Self-starter, well organized, strong initiative.
• Must be able to meet and deal with the public in a professional, friendly, courteous manner to maintain excellent public relations.
• Good communication and computer skills.
• Strong knowledge of Lake Vermilion and the surrounding area.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand, and/or sit, and/or walk extended periods of time.
Ability to lift up to 50 pounds.
Ability to endure harsh weather conditions.
Ability to climb ladders.
Ability to drive with a valid driver’s license
Ability to work in tight spaces.
Ability to be near or on water.

Ability to have a good sense of balance.

Ability to operate light equipment.

Ability to tolerate gas and oil fumes.
Ability to crouch, and/or crawl, and/or kneel.
Ability to perform repetitive motion from use of a computer.
Ability to tolerate various scents, noises, and bright lights.

Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Confidentiality:

Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.

Ethics Code:

I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.