Job Description
Job Description
- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Connect customers with appropriate automotive mechanic or technician
- Consult with mechanics regarding appropriate service options
- Develop as many solution methods as possible, attempting to keep costs low
- Explain all service options to customers including time and cost estimates
- Provide in-depth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential cost-saving service options
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Perform post-service inspection with customers and answer any questions they may have
- Ring up customers at the front desk and facilitate financial transactions
- Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians
Company DescriptionAndy's Automotive Group is seeking friendly, motivated, detail-oriented individuals to join our Tire & Auto Service department, as well as our Auto Body Department! The ideal candidates should possess excellent customer service skills, the ability to excel in a fast-paced environment, and the ability to multitask.
Since 1974, we’ve been providing our friends and neighbors in Alton, Wood River, Godfrey, and the entire Madison area with dependable, trustworthy auto repairs. Whether your vehicle needs Mechanical Repair service or Collision Repair, our service technicians are skilled at diagnosing and pinpointing solutions to problems, which can save you valuable time and money.
We have been proud to serve the people of our community with the utmost integrity for over 45 years, and we intend to do so for many more years to come.
Company Description
Andy's Automotive Group is seeking friendly, motivated, detail-oriented individuals to join our Tire & Auto Service department, as well as our Auto Body Department! The ideal candidates should possess excellent customer service skills, the ability to excel in a fast-paced environment, and the ability to multitask.\r\n\r\nSince 1974, we’ve been providing our friends and neighbors in Alton, Wood River, Godfrey, and the entire Madison area with dependable, trustworthy auto repairs. Whether your vehicle needs Mechanical Repair service or Collision Repair, our service technicians are skilled at diagnosing and pinpointing solutions to problems, which can save you valuable time and money.\r\nWe have been proud to serve the people of our community with the utmost integrity for over 45 years, and we intend to do so for many more years to come.