Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations.
Responsibilities:
• Respond to and resolve day-to-day technical support requests, including hardware and software-related issues.
• Troubleshoot Wi-Fi connectivity problems and provide efficient solutions.
• Manage password resets and assist users with account recovery.
• Perform light Active Directory tasks, such as user account modifications.
• Triage and escalate complex tickets to higher-level support teams.
• Maintain detailed records of support activities and ticket resolutions.
• Assist in diagnosing and resolving basic networking issues.
• Provide exceptional customer service while addressing user concerns.
• Identify recurring issues and suggest improvements to prevent future occurrences.
• Collaborate with team members to ensure seamless IT operations across the organization.• Proficiency in Active Directory for user account management.
• Experience handling and resolving support tickets efficiently.
• Familiarity with troubleshooting basic network connectivity issues.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Previous experience in a help desk or technical support role.
• Customer-focused mindset with a commitment to delivering high-quality service.