Ford Pro Elite Service Advisor

Job Description

Job Description

Broadway Ford is the largest Commercial Truck Dealer in the St. Louis area, and we are expanding. We are proud to be the only Ford Pro Elite Commercial Dealership in St. Louis. Our team values professionalism, collaboration, and a strong workplace culture built on respect and shared success. If you are looking for a career working with big trucks in a supportive environment with growth opportunities, Broadway Ford Truck is the place to be.

Position Overview

We are seeking a Ford Pro Elite Service Advisor to join our team. The ideal candidate is motivated, professional, and a strong team player who can provide excellent customer service while supporting efficient shop operations.

Key Responsibilities

1. Greet customers promptly and professionally.
   
   

2. Listen to customer concerns and document vehicle issues accurately.
   
   

3. Recommend maintenance based on vehicle age, mileage, and service history.
   
   

4. Prepare accurate estimates for labor and parts.
   
   

5. Establish follow-up times and maintain regular customer updates.
   
   

6. Monitor repair progress and ensure timely completion.
   
   

7. Review final invoices for accuracy and explain services performed to customers.
   
   

Requirements

• Minimum 3 years of experience in a service department.
  
  

• Prior experience at a Ford dealership, heavy truck shop, or fleet service environment preferred.
  
  

• CDK system experience is a plus.
  
  

• Strong customer service and communication skills.
  
  

• Proven ability to achieve high customer satisfaction.
  
  

• Knowledge of truck and automotive systems.
  
  

• Ability to thrive in a fast-paced, team-oriented environment.
  
  

• Positive, energetic personality with professional integrity.
  
  

• High school diploma or equivalent required.
  
  

Compensation and Benefits

• Competitive pay with production bonus
  
  

• Health, dental, and vision insurance
  
  

• Paid holidays and vacation
  
  

• PTO
  
  

• 401(k)
  
  

• Company-supplied uniforms
  
  

• Supportive, knowledgeable team environment
  
  

Equal Opportunity

We are an equal opportunity employer committed to diversity and inclusion. Discrimination or harassment based on race, color, religion, sex, sexual orientation, national origin, disability, pregnancy, veteran status, or any other protected category is prohibited.

Join the Ford Family. Be part of a brand that honors its legacy and invests in the future. Apply today and grow with us at Broadway Ford.