Job Description
Job DescriptionSalary: $70,000 - $90,000
Field Operations Manager
Northline Roofing | Charlotte, NC
Northline Roofing is a rapidly growing residential roofing company based in South Charlotte, just outside of the South End area, focused on delivering high-quality workmanship and a consistently professional customer experience.
As the organization continues to expand, we are seeking a Field Operations Manager to lead the field side of the business and ensure that every project is executed with discipline, efficiency, and accountability.
This role is responsible for the operational performance of the companys field operations, including production, repairs, warranty service, fleet management, scheduling coordination, and safety compliance.
The Field Operations Manger will play a a critical leadership role in ensuring that projects are completed on time, on budget, and to the highest quality standards while maintaining a strong culture of professionalism and operational excellence.
This position reports directly to the Director Of Operations and will work closely with the leadership team to strengthen the operational foundation of the company as it continues to grow.
Northline is building a systems-driven organization designed to scale responsibly while maintaining a high standard of service and craftsmanship. This role will help shape the operational structure that supports that long-term growth.
Responsibilities
Field Operations Leadership
Lead and oversee the full execution of field operations, ensuring projects are delivered efficiently and to company standards.
Responsibilities include:
Overseeing project managers responsible for installation execution
Ensuring projects are completed on schedule and within budget
Maintaining consistent quality standards across all installations
Coordinating material logistics and job readiness
Scheduling & Production Coordination
Provide leadership to the Scheduling Coordinator responsible for production scheduling and crew coordination.
Ensure alignment between crews, supervisors, materials, and job schedules
Maintain efficient production flow and crew utilization
Address scheduling conflicts and operational bottlenecks
Repairs & Warranty Service
Oversee the companys repair technicians and warranty operations.
Ensure timely resolution of repair requests and warranty claims
Monitor service quality and customer satisfaction
Track warranty trends and identify opportunities for operational improvement
Fleet Management
Maintain oversight of the companys vehicle fleet and field equipment.
Ensure preventative maintenance schedules are followed
Maintain vehicle standards and operational readiness
Coordinate fleet insurance and incident reporting procedures
Safety & Compliance
Promote and enforce a culture of safety across all field operations.
Ensure compliance with OSHA and jobsite safety standards
Implement safety procedures and training programs
Manage incident reporting and corrective action processes
Operational Systems
Develop and maintain systems that support consistent field execution.
Establish clear processes for production, service, and warranty work
Track operational performance metrics
Identify and implement improvements to operational efficiency
Leadership Scope
The Director of Field Operations oversees and develops the following functions:
Scheduling Coordinator
Project Managers
Repair Technicians
Warranty Department
Company Fleet
Safety Compliance
This role is responsible for creating structure, accountability, and performance across the companys field organization.
Qualifications
3+ years of experience in home services
Demonstrated experience managing crews, subcontractors, or project managers
Strong organizational and operational leadership skills
Ability to manage multiple projects and teams simultaneously
Clear communication and problem-solving abilities
Experience with project management or CRM software is preferred
Compensation
$70,000 - $90,000 Total Compensation