Hotel Front Office Manager
Job Description
Job DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Responsibilities:
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Compile occupancy reports and financial information for the general manager
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Qualifications:
- Prior hospitality experience of 1 year is required for this position
- Showcase exceptional multitasking, communication, and management skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- Applicants must have a high school diploma or GED
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
About Company
Brand New Property located next to the Sonnentag Center!
SpringHill Suites by Marriott Eau Claire is offering accommodations in Eau Claire. The property is located 1.6 miles from the University of Wisconsin-Eau Claire, 23 miles from the Colfax Railroad Museum, and 24 miles from the University of Wisconsin-Stout.