Veterinary Customer Service Representative

Job Description

Job Description
Our ClinicWe go to great lengths to make the process much more convenient and enjoyable for our clients and their pets. Our hospital prides itself on overall patient wellness, client education and research. We are a two doctor practice with space for growth. We are looking for a friendly, dedicated Customer Service Representative to join our hospital. Applicants must be compassionate, and carry themself in a positive, professional manner.

Responsibilities

• Client Experience & Service: Warmly greet clients, check patients in and out, answer multi-line phones, address inquiries regarding clinic services/pricing, and de-escalate difficult client interactions with empathy.
• Scheduling & Triage: Book wellness visits, procedures, and urgent care appointments using practice management software. Identify emergency or contagious conditions over the phone or in the lobby to route patients immediately.
• Financial Management: Discuss treatment estimates, process credit card/cash payments, manage pet insurance claims, and handle third-party financing options (e.g., CareCredit)
• Administrative & Medical Records: Update client accounts, process prescription refill requests, request external medical histories, and ensure compliance with patient consent forms.
• Interdepartmental Coordination: Act as the liaison between pet owners and the clinical team (veterinarians and vet technicians) by communicating patient updates, doctor notes, and diagnostic results.
• Collaborating with the team
• Use best practices in customer service techniques to develop rapport and build relationships with clients and patients

We are looking for

• Individuals who work well with animals and their owners
• Knowledge of veterinary terminology (vaccines, procedures, services etc.) preferred
• Team Players
• Highly organized with the ability to prioritize projects and manage time effectively
• Flexibility with schedule (including evenings and weekends)
• Multitaskers who like working in a fast paced environment at times
• Comfortable using computers and customer management software

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Pet Care Discount
• Health, Vision, and Dental insurance
• 401k
• Career Growth Opportunities
• Yearly scrub allowance