Job Description
We're looking for a Help Desk Technician!
This role will support the launch of a new brand within a call center environment. The ideal candidate will have foundational technical skills, strong customer-service abilities, and the empathy needed to support retail users effectively.
Details: Through March 30, 2026 (Potential extension)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay range: $19.50 - $21.00
Work Model: Hybrid
Fridays required onsite | First 3–4 weeks of training fully onsite
Remote work available once training and performance show readiness
Key Responsibilities
- Provide Level 1–2 deskside and store systems technical support.
- Troubleshoot Microsoft Windows issues including application installations and system configuration for desktops and laptops.
- Perform basic PC hardware troubleshooting, including CPU, monitors, and peripheral connectivity.
- Support hardware and software application issues for end users.
- Document issues, resolutions, and escalate tickets when necessary.
- Deliver high-quality customer support with empathy, patience, and professionalism.
- Collaborate with internal teams to ensure timely resolution of technical problems.
- Participate in onsite training and weekly onsite workdays (Fridays).
Required Skills & Qualifications
- Basic technical knowledge of Microsoft Windows OS.
- Ability to troubleshoot common software installation and configuration problems.
- Understanding of PC hardware components and basic diagnostics.
- General hardware and software troubleshooting ability.
- Strong customer service and empathy skills—retail or call-center background preferred.
- Reliable transportation for weekly onsite work in Mason, OH.
- Ability to convert to a full-time employee after 90 days.
Benefits: Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.