Hotel Front Desk Clerk

Job Description

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$14 - $16 hourly

Responsibilities:

• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Communicate with housekeeping to make sure guest rooms are ready

• Guest Services – Greet guests, check them in and out, and provide a welcoming experience.
• Reservations & Payments – Manage bookings, process payments, and ensure accurate records.
• Communication – Answer calls, respond to guest inquiries, and provide information about the hotel and local area.
• Issue Resolution – Address guest concerns or complaints professionally and escalate as needed.
• Lobby & Front Desk Upkeep – Maintain a clean and organized front desk and lobby area.
• Coordination – Work with housekeeping and maintenance to ensure rooms are ready and any issues are resolved promptly.
• Security & Compliance – Follow hotel policies and procedures to ensure a safe and smooth operation.

Qualifications:

• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• Experience – Previous hotel or customer service experience is preferred, but not required.
• Communication Skills – Strong verbal and written communication skills to interact with guests and team members professionally.
• Technology Skills – Basic computer skills and familiarity with hotel reservation systems, or willingness to learn.
• Customer Service – A positive attitude, problem-solving skills, and a commitment to guest satisfaction.
• Organization & Multitasking – Ability to handle multiple tasks efficiently in a fast-paced environment.
• Availability – Flexible schedule, including evenings, weekends, and holidays as needed.
• Professionalism – Dependable, punctual, and able to maintain a professional appearance and demeanor.

About Company

Structure Hospitality is a Salt Lake City, Utah-based hotel management company that works with owners and investors to achieve record-breaking hotel performance. Our approach combines strategic operations, close attention to detail, and a team-oriented culture built around the success of our people and team members.

We focus on building strong relationships and delivering measurable success through transparency and results. With a growing portfolio of properties, we are dedicated to creating exceptional guest experiences and investing in the development and growth of our team members.

When you join Structure Hospitality, you’re joining a company that values its people, prioritizes results, and is committed to your success.