Job Description
Job DescriptionBDC Manager - Courtesy Ford of Danville
Location: Danville, IL
Compensation: $40,000 base salary + performance bonuses
Schedule: Full-Time
Position Overview
Courtesy Ford of Danville (IL) is seeking a motivated and professional BDC Manager to support our Sales and Service departments by managing inbound and outbound customer communications. This role is critical to driving appointments, improving customer experience, and increasing showroom and service lane traffic.
The ideal candidate is organized, confident on the phone, and comfortable working in a fast-paced automotive environment.
Key Responsibilities
Sales BDC Responsibilities
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Handle inbound leads from phone, email, website, and third-party sources
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Make outbound follow-up calls to new and existing prospects
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Schedule and confirm sales appointments for the showroom
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Maintain accurate customer records in the CRM
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Follow up on unsold prospects and no-show appointments
Service BDC Responsibilities (if applicable)
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Schedule service appointments for maintenance and repair
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Conduct follow-up calls for declined services and missed appointments
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Assist with service reminders and customer retention campaigns
General Responsibilities
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Deliver a professional, friendly, and consistent customer experience
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Meet or exceed daily and monthly call, appointment, and show-rate goals
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Work closely with Sales Managers, Service Advisors, and leadership
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Maintain compliance with dealership processes and CRM standards
Compensation & Incentives
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Base Salary: $40,000 (commensurate with experience)
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Bonuses:
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Appointment set and show bonuses
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Performance-based monthly incentives
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Potential spiffs and contests
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Top performers have the opportunity to exceed base compensation through consistent results.
Qualifications
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Previous BDC, call center, sales, or customer service experience preferred
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Automotive dealership experience is a plus but not required
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Strong phone skills and professional communication style
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Comfortable using CRM systems and basic computer applications
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Self-motivated, reliable, and goal-oriented
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Ability to handle a high volume of calls and tasks efficiently
What We Offer
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Stable, full-time position with growth potential
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Supportive management and structured training
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Competitive compensation with upside
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Positive dealership culture focused on customer satisfaction