Job Description
Job Description
Job Summary
We are a privately owned pain management office seeking a dynamic and organized Medical Receptionist to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. The ideal candidate is friendly, tech-savvy, and passionate about delivering outstanding patient care support. You should be able to follow instructions, work efficiently in a fast paced environment, and be a team player.
Responsibilities
- Greet patients warmly and efficiently manage check-in and check-out processes using Electronic Health Record (EHR) system eClinicalWorks.
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification to facilitate smooth billing processes.
- Schedule patient appointments accurately utilizing medical scheduling software; coordinate with providers to optimize daily clinic flow.
- Collect and review medical documentation, including intake forms, care plans, and medical records, ensuring compliance with HIPAA regulations.
- Answer calls, route to appropriate department, check voicemails.
- Complete daily opening and closing office tasks
- Collect and post co-payments; keep accurate copay logs and petty cash logs.
- Manage multi-line phone systems with professional phone etiquette; respond promptly to patient inquiries and direct calls appropriately.
- Maintain organized filing systems for medical records and perform routine data entry using Microsoft Office tools to support health information management.
- Assist with transporting patients from procedure recovery to their car when needed.
Requirements
- Proven experience as a Medical Receptionist or in a similar medical office administrative support role.
- Excellent computer skills including proficiency in Microsoft Office and medical office management software.
- Understanding of HIPAA regulations and confidentiality standards related to medical records and patient information.
- Exceptional customer service skills combined with professional phone etiquette and strong organizational abilities.
- Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced environment. Join our team where your enthusiasm meets purpose! We are dedicated to supporting your growth in the healthcare field by providing comprehensive training opportunities and a collaborative work environment that values your contributions. All roles are paid positions committed to fostering a positive experience for both staff and patients alike!
Skills
The following skills are preferred but not required:
- Knowledge of medical terminology.
- Knowledge of EMR system EclinicalWorks
- Knowledge of insurance eligibility verification
Benefits:
- Health insurance reimbursement
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Medical office: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Monday through Friday 7:45am to 4:45pm
- Monday through Friday 8:00am to 5:00pm
Ability to Commute:
- Lexington, KY 40509 (Required)
Work Location: In person