Hotel Front Office Manager
Job Description
Job Description
Candlewood Suites St. Charles is seeking a professional and experienced Front Desk Supervisor to support daily front office operations at our extended stay hotel. This leadership role is responsible for supervising front desk staff, ensuring compliance with IHG brand standards, and delivering a consistent, high-quality guest experience.
The Front Desk Supervisor plays a key role in maintaining operational accuracy, resolving guest concerns, and supporting training and accountability within the front desk team.
Compensation:
$18 hourly
Responsibilities:
- Ensure adherence to IHG brand standards in all front desk operations and guest interactions
- Supervise daily front desk operations and ensure smooth shift coverage
- Support, coach, and train front desk agents to ensure consistency and performance
- Ensure compliance with IHG brand standards and hotel operating procedures
- Monitor guest check-in and check-out processes for accuracy and efficiency
- Handle escalated guest complaints, issues, and service recovery situations
- Oversee the accuracy of billing, deposits, authorizations, and guest folios
- Conduct daily audits of front desk transactions and reports as needed
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
- Maintain clear communication between departments to support smooth operations
- Ensure proper shift handoffs and communication logs are completed
- Assist in scheduling, coverage, and front desk personnel needs as directed
- Enforce IHG service standards in all guest interactions
- Support service recovery efforts to protect guest satisfaction scores
Qualifications:
- Previous front desk, guest service, or supervisory experience preferred
- Strong leadership and communication skills
- Close attention to detail, especially with billing and operational accuracy
- Ability to multitask and manage priorities in a fast-paced environment
- Experience with hotel property management systems preferred
- Strong problem-solving and conflict resolution skills
- Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays
- Ability to lead by example and hold team members accountable to standards
- Ability to support and assist the General Manager with daily operational needs, reporting, and front desk oversight
Why Join Us?
- Leadership opportunity within a stable extended stay hotel
- Supportive team environment with growth potential
- Employee discounts and benefits are available
- Respectful, no-drama workplace culture focused on accountability and teamwork
- Opportunity to make a direct impact on guest satisfaction and operational success
About Company
The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!