Job Description
Job Description
Office Admin & Service Coordinator
Wheatland, Iowa | In-Office
Monday–Friday, 8:00 a.m.–3:00 p.m.
A busy automotive, truck, and equipment repair shop is seeking an Office Admin & Service Coordinator to help keep the office organized, customers informed, and daily work moving smoothly.
In this role, you’ll be a welcoming point of contact for customers and work closely with the lead mechanic to coordinate work orders, billing, parts, and scheduling. You don’t need to be a mechanic to succeed—we’re looking for someone who enjoys helping people, learns new systems quickly, and follows through on the details.
What You’ll Do
- Welcome and assist customers: Answer phone calls, respond to questions, coordinate appointments, and provide friendly, timely communication about repair status.
- Manage work orders: Create and update repair orders, document customer requests, and work with the lead mechanic to keep job information accurate and current.
- Handle billing and invoicing: Review labor entries and parts charges, prepare accurate invoices, assist with billing questions, and follow up on outstanding balances.
- Order parts and supplies: Coordinate with vendors, confirm pricing and availability, track deliveries, and handle returns.
- Maintain inventory records: Track parts and supplies, monitor stock levels, and help ensure needed items are available.
- Support shop coordination: Work with the lead mechanic to track incoming work, scheduling needs, job progress, and expected completion times.
- Keep the office organized: Maintain customer and vendor records, enter information accurately, and support daily administrative tasks.
What We’re Looking For
- A friendly, professional approach and strong customer service skills.
- Comfort using computers, email, spreadsheets, and business software, with the ability to learn new systems.
- Strong organization, attention to detail, and follow-through.
- The ability to manage changing priorities in a busy shop environment.
- Clear communication, dependable attendance, and a proactive approach to solving problems.
- Previous experience in office administration, customer service, billing, parts ordering, or service coordination is preferred.
- Familiarity with automotive, truck, or equipment repair is helpful, but not required.
What We Offer
- Pay of $20–$25 per hour, based on experience.
- A consistent Monday–Friday, 8:00 a.m.–3:00 p.m. schedule.
- Health insurance and 401(k), with details discussed during the interview.
- A key role in an established local repair business.
- Opportunities to grow and take on additional responsibility.
We are looking to fill this position as soon as possible.