Job Description
Job DescriptionWe are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in SLC, Utah. In this role, you will provide technical support to ensure seamless IT operations and address user challenges effectively. This position is ideal for someone with a strong background in troubleshooting and a customer-focused approach.
Responsibilities:
• Respond promptly to service desk tickets and resolve technical issues efficiently.
• Provide support for Microsoft Windows 10 and troubleshoot operating system-related problems.
• Manage Active Directory tasks, including user account creation and permissions.
• Diagnose and address hardware and software issues for end users.
• Assist users with basic troubleshooting and IT inquiries.
• Ensure all support requests are documented and tracked accurately.
• Collaborate with team members to identify and implement solutions for recurring technical problems.
• Maintain and update IT documentation to support operational processes.
• Deliver excellent customer service while addressing technical concerns.
• Communicate effectively with users to understand their needs and provide timely resolutions.• Minimum of 3 years of experience in help desk or desktop support roles.
• Proficiency in Active Directory, including user management and permissions.
• Strong knowledge of Microsoft Windows 10 and related troubleshooting.
• Hands-on experience resolving hardware and software issues.
• Familiarity with service desk ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact effectively with users and team members.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.