Job Description
Job Description
Apply now: ServiceNow Developer, location is Remote. The start date is ASAP for this 6–12 month contract-to-hire position.
Job Title: ServiceNow Developer
Location-Type: 100% Remote
Start Date Is: ASAP
Duration: Contract to Hire (6-12 Months w/ option to convert to Direct Hire/FTE)
W2 Pay Rate Range: $40/hr – $50/hr
Job Description:
We are seeking a highly skilled ServiceNow Developer to support and enhance a large-scale, customer-facing ServiceNow platform integrated with AWS Connect. This role focuses primarily on break/fix support, platform enhancements, and complex integrations within a high-visibility helpdesk and call center environment.
Day-to-Day Responsibilities:
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Manage and resolve prioritized tickets from a Jira backlog related to ServiceNow enhancements and bug fixes
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Develop, test, and deploy code across development, test, and production environments
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Perform break/fix troubleshooting across multiple ServiceNow modules
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Build and enhance workflows, scoped applications, and UI customizations
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Call and debug REST/SOAP APIs and third-party integrations
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Partner closely with the AWS Connect SME to support and optimize integrations
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Support CTI integrations (including plugin updates and configuration changes)
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Maintain and enhance internal and external helpdesk portals
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Improve knowledge article findability and operational efficiencies (including AI-driven enhancements)
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Participate in standups (MWF) and collaborate via Slack for ongoing issue resolution
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Document system updates, changes, and technical configurations
Requirements:
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Must-Have Skills/Experiences:
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5 years of hands-on ServiceNow development experience
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Strong experience with greenfield feature development and platform customizations
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Deep knowledge across core ServiceNow modules (Incident, Change, Problem, Request, Knowledge, CMDB, etc.)
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Experience developing and debugging API integrations
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Experience supporting or integrating with AWS Connect (or similar cloud-based contact center platforms)
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Strong JavaScript and Glide scripting expertise
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Experience working in call center/helpdesk environments (internal and external portals)
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Ability to troubleshoot break/fix issues in a steady-state production environment
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U.S. Citizenship or Green Card required
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Strong communication skills; ability to engage with client-facing stakeholders
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Nice-to-Haves (NOT required for the role, but a plus!):
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ServiceNow certifications (CSA, CAD, CIS)
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ITIL certification or strong ITIL framework knowledge
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Experience with AWS services (Lambda, S3, DynamoDB, CloudFormation)
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Experience implementing AI-driven operational improvements
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Experience with CTI integrations and call center plugin configurations
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