Store Leadership Positions

Job Description

Job Description

Join Goodwill’s Retail Leadership Team and play a key role in driving excellent customer service, supporting store operations, and developing a positive, mission-focused environment. Whether you're leading a department, opening or closing the store, or supporting the management team, you’ll help ensure that every donation and customer interaction fuels our mission. If you’re a hands-on leader who thrives in a fast-paced retail setting, we’d love to meet you!

What You’ll Do

• Lead by example and support a culture of world-class customer service.
• Assist with daily store operations including opening/closing, cash handling, and reporting.
• Support and train team members in areas like customer service, merchandising, donation flow, pricing, and safety.
• Ensure clean, organized, safe store conditions while maintaining inventory flow and product rotation.
• Monitor loss prevention and safeguard company assets.
• Maintain accurate production counts, donor tracking, and department-specific goals.
• Provide positive, mission-driven leadership to create a motivating and inclusive environment.
• Step into keyholder, department lead, or management support responsibilities based on store need.

What You Need

• Previous retail experience; leadership experience preferred (not required for all roles).
• Strong communication, coaching, and problem-solving skills.
• Ability to lead by example while supporting a team-oriented environment.
• Basic computer skills and comfort learning POS and reporting tools.
• Ability to stand, bend, lift 25–40 lbs depending on role.
• Reliable transportation.
• Preferred open availability; must be willing to work evenings and weekends as business needs require.

What You Get:

• Medical, Dental, & Vision Insurance
• Employer Paid Life Insurance
• 401K Retirement Plan with an Employer Match
• Paid Time Off
• 25% Store Discount
• Teladoc copays covered by Goodwill
• Access to a Life Coach
• Training and Development Opportunities
• Education Assistance and Incentives
• Comprehensive Wellness Program with Incentives