Job Description
Location: Charleston, SC
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Schedule: Full-Time | On-Site
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We are seeking a detail-oriented and customer-focused professional to join a growing financial services team! This opportunity is ideal for someone who enjoys technology, problem-solving, and providing exceptional customer service in a fast-paced environment.
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Responsibilities:
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- Assist customers and internal teams with online and digital banking services.
- Troubleshoot technical issues related to online accounts, transactions, and digital platforms.
- Process account updates, service requests, and digital banking applications.
- Monitor account activity and assist with identifying potential fraud or security concerns.
- Maintain accurate customer records and ensure compliance with company policies.
- Collaborate with internal departments and external vendors to resolve technical issues.
- Support daily banking operations and contribute to process improvements.
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Qualifications:
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- High school diploma or equivalent required.
- Previous experience in banking, financial services, technical support, or customer service preferred.
- Familiarity with online banking platforms and digital financial services is a plus.
- Strong technical aptitude and ability to troubleshoot issues.
- Proficiency in Microsoft Office and general computer applications.
- Excellent communication, organizational, and problem-solving skills.
- Ability to multitask, prioritize responsibilities, and work effectively in a team environment.
- Strong attention to detail and commitment to confidentiality and security.
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Why Apply?
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This is a great opportunity for someone looking to grow their career in banking and financial technology while gaining hands-on experience with digital platforms and customer-facing operations.