Job Description
Job Description
As an Automotive Service Advisor at H&K Chevrolet Inc., you will serve as the crucial link between our customers and the service department, ensuring a smooth and positive experience. You will interact directly with customers to assess their automotive service needs, provide expert advice, and coordinate service appointments effectively. Your role will require excellent communication skills and a customer-focused attitude to build lasting relationships and maintain high customer satisfaction.
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Listen carefully to customer concerns and gather vehicle information.
- Provide accurate estimates for services and repairs.
- Schedule service appointments and coordinate with technicians.
- Keep customers informed about the status of their vehicle service.
- Process paperwork, maintain service records, and handle billing.
- Resolve customer issues or complaints with a focus on customer satisfaction.
Requirements
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Basic knowledge of automotive systems and terminology is a plus.
- Proficient with computer systems and scheduling software.
- High school diploma or equivalent required.
Benefits
- Competitive salary range of $50,000.00 - $60,000.00 per year, paid weekly.
- Health, dental, and vision insurance options.
- Retirement savings plan with company matching.
- Paid time off and holiday pay.
- Opportunities for professional development and training.
About the Company
H&K Chevrolet Inc. is a well-established automotive dealership located in Continental, OH. We pride ourselves on delivering exceptional customer service and quality vehicle maintenance to our community. Our team is dedicated, knowledgeable, and committed to providing a welcoming and professional environment for all customers and employees.
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