Field Service Technician - A/V & Medical Systems

Job Description

Job Description

Field Service Technician – A/V & Medical Systems
New York / NY–NJ
Region | Full-Time | Field-Based

If you like
being in the field, working with real equipment, and fixing things with your
hands instead of sitting behind a screen — this role is built for you.

Quest
International is hiring a Field Service Technician based in New York or the
NY–NJ region to service A/V and electro-mechanical equipment in hospitals,
labs, and other regulated environments. This is not IT support, not helpdesk,
and not a desk job. You’ll be on customer sites, opening panels, running cable,
troubleshooting systems, and getting equipment back online.

We support
medical imaging, industrial systems, and enterprise A/V platforms where uptime
matters and sloppy work isn’t an option. If you take pride in doing the job
right, you’ll fit in here.

This is not:
• IT helpdesk
• Desktop support
• System administration
• Network engineering or cybersecurity

If your background is mostly tickets,
servers, or networks — this is not the right role. If your background is
hands-on equipment, field work, installs, and repairs — keep reading.

Pay & Classification

Hourly pay:
$29.00 – $33.00 per hour (DOE)
Hourly, non-exempt
role
Overtime and travel
premiums may apply depending on workload

Schedule

Monday–Friday,
daytime hours
On-call rotation as
needed
40 hours per week
standard, with flexibility based on service demand

What You’ll Be Doing

You’ll work
independently in the field, traveling between customer sites and handling
service calls end-to-end.

Day-to-day work
includes installing, maintaining, and repairing A/V and electro-mechanical
systems in medical and regulated environments. You’ll mount equipment, run and
terminate cable, diagnose failures, replace parts, and document your work
clearly.

This is hands-on
field service. If you enjoy opening racks, tracing signals, testing voltages,
and solving problems on-site, you’ll be right at home.

Core Responsibilities

Troubleshoot
equipment issues step by step in the field
Install and service
A/V and electro-mechanical systems
Mount monitors,
speakers, racks, and related hardware
Run, terminate, and
test HDMI, Coax, Cat5/Cat6, and USB cabling
Perform FRU-level
repairs and component swaps
Support customers
and other field techs when needed
Participate in
on-call rotation for urgent issues
Track parts,
returns, and inventory usage
Document service
work accurately and on time

What You Need (Non-Negotiable)

You must have
real, hands-on field service experience.

You should be
comfortable working on A/V, electro-mechanical, or medical equipment in
customer environments and troubleshooting issues down to the FRU level.

You need to know
your way around diagnostic tools like digital multimeters, pressure/vacuum
meters, and frequency counters, and be comfortable working with common cable
types like HDMI, Coax, USB, and Cat5/Cat6.

Hands-on
experience mounting equipment and working with control systems, DSPs,
amplifiers, switchers, and PC-based interfaces is required.

You’ll need
solid customer communication skills, the ability to document your work, and the
physical ability to handle a real field role — standing, climbing, lifting up
to 50 lbs, and working in tight spaces.

Travel

Up to 80%
regional travel
Home most weekends
You’ll manage your
own travel bookings and expenses
Valid driver’s
license required

Nice to Have

Extra A/V field
service experience
CCTV or low-voltage
background
CompTIA A+ or
similar equipment-focused certifications

Why Techs Stay at Quest

Competitive
hourly pay with room to grow
Predictable
Monday–Friday schedule
Paid travel and
expenses
Exposure to
advanced medical and industrial systems
Clear technical
career paths
A team that values
doing the job right, not cutting corners

Equal Opportunity Statement

Quest
International is an equal opportunity employer. Hiring decisions are based on
job-related qualifications, skills, and business needs.

Straight talk:

If you like
field work, real troubleshooting, and being trusted to do the job without
micromanagement, this role will feel familiar in a good way.

Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

Company Description

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️