DUAL RATE: SUPERVISOR OBSERVER - SURVEILLANCE

Job Description

Job Description

Overview

POSITION SUMMARY:

The incumbent is responsible for coordinating and supervising Surveillance operations on their shift in the absence of a Surveillance Supervisor or Surveillance Shift Manager by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• In the absence of the Surveillance Shift Manager or Shift Supervisor, a Dual Rate Surveillance Supervisor performs all responsibilities and job duties of the Surveillance Shift Supervisor on an assigned shift.
• Ensure compliance with the Indiana Gaming Commission and the proper notification of all applicable incident.
• Safeguard company assets
• Ensures Incident reports, logs, and video files are accurate and properly maintained.
• Report all observations and recordings of irregular activities to the Supervisor and/or Shift Manager.
• Must have the ability to demonstrate competencies knowledge of operations policies and procedures.
• Observe closed circuit TV monitors.
• Responsible for all Surveillance policies as they apply to the accounting and internal control procedures.
• Ensure compliance with the Indiana Gaming Commission.
• Make entries on the Daily Shift Report and writes Surveillance Reports as necessary.
• Enforce rules of the Surveillance Department.
• Perform all other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Must have a high school diploma or equivalent. Minimum two (2) years of surveillance experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Knowledge of camera equipment and those methods of operations and recording required.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Vision must be correctable to 20/20.
• Most possess good basic arithmetic and writing skills.
• Must be computer literate, able to sit for long periods of time and have excellent visual acuity.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.
• Must possess and maintain excellent working knowledge of al casino games, accounting and control procedures and state regulations.

KNOWLEDGE OF:

• Knowledge of a 24-hour, 7 days a week gaming operation.

ABILITY TO:

• Define problems, collect data, establish facts, and draw valid conclusions.
• Multi-task and make sound decisions quickly.
• Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a Surveillance assessment test, training in surveillance operations and equipment, casino operations.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Observe and direct actions of subordinates/trainees when required.
• Stand 5% of shift, walk 5% of shift, and sit 90% of shift.
• Surveillance Team Members are not allowed to transfer to other departments within the Casino.