Job Description
Job Description
We are looking for a dedicated Help Desk Analyst to join our team. In this role, you will serve as the first point of contact for technical support, delivering exceptional service and resolving a variety of hardware and software issues. If you have a passion for technology and enjoy helping users navigate challenges, we encourage you to apply.
Responsibilities:
• Deliver high-quality technical support to users, ensuring their issues are addressed promptly and effectively.
• Diagnose and resolve hardware and software problems, including desktops, laptops, printers, and other peripherals.
• Maintain detailed records of customer interactions and resolutions within the helpdesk ticketing system.
• Escalate complex technical problems to senior support staff when necessary.
• Manage user accounts by handling provisioning and deprovisioning tasks.
• Provide remote desktop support to troubleshoot and resolve user issues.
• Assist users with Apple and Mac devices, ensuring seamless functionality.
• Support Microsoft technologies and Active Directory environments.
• Utilize expertise in Cisco and Citrix technologies to address connectivity and application issues.
• Proven experience with Cisco and Citrix technologies.
• Proficiency in supporting Mac computers and Apple devices.
• Strong knowledge of Microsoft technologies, including Active Directory.
• Familiarity with computer hardware troubleshooting and repair.
• Ability to provide technical support and remote desktop assistance.
• Experience working with Windows Remote Desktop.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving abilities and attention to detail.