Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to provide efficient and reliable technical support to our team in Manchester, New Hampshire. As a key member of the IT support team, you will play a vital role in addressing user issues, troubleshooting hardware and software problems, and ensuring smooth operations within the organization’s technology environment. This is a contract position that offers an excellent opportunity to grow your skills and gain hands-on experience in a dynamic and fast-paced setting.
Responsibilities:
• Deliver prompt and detail-oriented support for hardware, software, and network-related issues.
• Manage user account setups, password resets, and access permissions to ensure secure systems.
• Utilize ticketing systems like JIRA to track, prioritize, and resolve service desk requests efficiently.
• Collaborate with internal teams and external support to escalate and address complex technical challenges.
• Troubleshoot and resolve basic networking issues, ensuring consistent connectivity and performance.
• Document support activities and contribute to the knowledge base to assist with future inquiries.
• Provide clear and user-friendly guidance to employees, ensuring a positive and approachable support experience.
• Stay updated on emerging technologies and IT best practices to continuously improve service delivery.
• Assist in the deployment and maintenance of Windows 10 systems and related software.
• Support organizational processes by identifying recurring issues and recommending improvements.• Minimum of 0–2 years of experience in help desk or technical support roles, including internships or academic projects.
• Solid understanding of Windows 10 operating system and basic troubleshooting techniques.
• Familiarity with Microsoft Office 365 and other productivity tools.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Experience with service desk ticketing platforms such as JIRA is preferred.
• Basic knowledge of networking principles and remote desktop support tools.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Interest in pursuing certifications or further education in IT systems and support.