Job Description
Job Description
Service Writer- Competitive Pay and Benefits!
Do you want to join the team voted Flathead Valley's #1 Best Boat Dealership for multiple years running? Jesco is your gateway to adventure and fun, and we have something for every season! Jesco Marine and Power Sports is an excellent company that has owned and operated in the Flathead Valley for over 38 years, providing long-term job opportunities to our team members.
Job Description:
The ideal candidate must build and maintain good relationships, be a team player, problem-solve, ask questions, and concisely relay information. We are looking for a focused, self-managed candidate with exceptional organizational skills.
As a Service Writer, you will use your exceptional written and verbal communication skills to understand our customers' problems and explain their needs to our technicians and staff.
Responsibilities:
- As a Service Writer, you will be responsible for initiating services and repairs by describing performance problems and service requests.
- Review customer accounts and report changes to internal staff.
- Verify warranty coverage, write repair orders, and maintain customer accounts.
- Serve as a liaison between the customers and technicians, ensuring technicians understand the customer's needs and the requested/recommended service/repairs are understood by our customers.
- Inspect the units with our customers, verify unit information, obtain photos, and communicate any additional repair and service needs to the customer based on inspections.
- Schedule appointments, input repair orders (ROs), monitor service progress, calculate charges, and process payments.
- Keeping customers informed of service specials, completion times, and service expenses.
- Handle a high volume of inbound and outbound calls. Must be able to demonstrate patience, emotional resilience, and the ability to stay courteous and collected under pressure.
- Other duties as needed.
Skills/Qualifications
- A team player who is focused on providing exemplary customer service.
- Must have good communication and problem-solving skills.
- Be able to multitask in a fast-moving environment.
- Good understanding of mechanical /technical knowledge
- Acceptable driving record
- Driver's license (Required)
Experience/Education
- 3 +Years Previous Service Writer experience preferred.
- 2 Years of Previous Writer experience is required.
- High School diploma or equivalent required.
Job Type: Full-Time; Hourly; 40 hrs./wk. Monday-Friday; **Weekend Availability** Comprehensive benefits are available, including Employee Discounts and no waiting period for Paid Time Off!