Job Description
Job DescriptionWe’re hiring a Bilingual (English/Spanish) Regional Area Manager to support and grow our markets across Kentucky and Ohio. This is a hands-on, field-based role for someone who thrives on leading people, solving challenges in real-time, and keeping operations running smoothly.
We’re looking for someone already based in Columbus or Cincinnati, OH or Lexington or Louisville, KY—these are the core markets you'll support day to day.
Traveling:
You’ll travel around 60% of the time to connect with teams, visit client sites, and support day-to-day operations.
What You Will Do...
- Build sustainable partnerships with hotel leadership teams through transparent and proactive communication
- Guide market teams in developing thoughtful client service strategies and driving local engagement
- Support team leaders in following up on client feedback, addressing concerns, and aligning with hotel initiatives
- Resolve escalated client issues efficiently and professionally
- Promote a culture of inclusivity, trust, and motivation across associate teams
- Mentor and coach market leaders to help them grow their leadership skills and strengthen team performance
- Collaborate on business development efforts using a consultative, hands-on approach
- Support strategy and execution of market pricing and rate proposals for new and existing clients
- Support execution of recruiting strategies and workforce planning to ensure top-tier service delivery
- Monitor and analyze retention and turnover data to identify risks and opportunities
- Support compliance with safety protocols and workers’ compensation efforts
- Set clear KPIs and performance expectations with market leaders
- Track market performance, review client satisfaction metrics, and promote continuous improvement
- Partner with corporate and cross-functional teams to resolve operational issues and streamline support
- Participate in company-wide initiatives, pilots, and innovation efforts
- Ensure a clean, organized, and respectful work environment in each market
What Can You Bring...
- Bilingual in English and Spanish (required)
- Must live in Columbus or Cincinnati, OH or Lexington or Louisville, KY
- Ability to travel around 60% of the time
- 4+ years of senior leadership experience in hotel operations, or hospitality fields such as (F&B, Restaurants, Catering)
- 2+ years of financial oversight and budget management
- 1+ year of experience in outside or B2B sales
- Experience managing multiple markets or locations
- Hands-on approach—you’re comfortable stepping in to support recruiting, onboarding, or training when needed
- Strong emotional intelligence and people-first leadership style
- Proficiency with computers and an eagerness to learn new platforms
- Valid driver’s license and proof of insurance
Why Join HotelPro
At HotelPro, we offer more than a job—we offer a career that empowers you to lead, grow, and make a difference. We’re passionate about hospitality, committed to doing the right thing, and invested in the success of our people. If you want to work with a team that’s supportive, driven, and truly collaborative—this is the place.
Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- PTO and company holidays
- Employee Discounts
- Fitness and Wellness Perks
- Pet Insurance
- A collaborative and supportive team environment
Ready to make your mark in hospitality operations? Apply today!
We’d love to hear from you, we invite you to submit your application.