Assistant Manager/Stylist

Job Description

Job DescriptionDescription:

At Peyton Company Great Clips, salon managers can build a career and a future that they’re proud of because Great Clips is committed to each stylist’s success. We offer leadership training & on-going trend training to help you achieve your best. No need to worry about building a customer base – customers walk right in at Great Clips. And cutting-edge technology like Clip Notes® and Online Check-In are a part of what we do to help your earnings potential soar.

The main goal for our stylists is to build meaningful customer connections. Stylists will help build a sense of comfort, freedom, and connection for our customers, that will keep them coming back for all their hair care needs!

Assistant managers will assist managers with:

• Setting and communicating expectations to all stylists to deliver the 5 Steps to Customer Care with every customer.
• Affirming a leadership role by working peak times, including weekends.
• Being a role model and reinforcing expectations as listed in the Stylist Job Description.
• Recruiting and hiring employees who can deliver on our commitment to create customer loyalty to Great Clips.
• Working to grow salon business and monitor results.
• Coaching, developing, & mentoring team.
• Responding to problems when they occur, such as overages/shorts, missing invoices, etc.
• Working to create a fun and positive work environment.
• Ensuring a safe and secure work environment.

Requirements:

• Current cosmetology, barber or manager license as required by state/province regulations.
• Commitment to work a flexible schedule, including weekends and evenings.
• Dedication to great customer service.
• Commitment to follow and role model the 5 Steps to Customer Care.
• Ability to cut hair for an extended period and provide quality haircuts in a fast-paced environment.
• Ability to listen and understand what the customer wants.
• Ability to efficiently and effectively resolve customer issues.
• Skill to use a computer to track customer information.
• Effective employee management skills - recruiting, training, development, motivation and retention.
• Ability to lead a team committed to company goals and values.
• Ability to present internally and externally.
• Ability to read and speak English.

*Peyton Company assistant managers are required to work 34+ floor hours a week & 5 weekend days a month.

Great Clips experience preferred.

3+ years hair cutting experience preferred.