Job Description
Job DescriptionLHH Recruitment Solutions is seeking a Service Desk Analyst in St. Louis, MO. This role serves as the first point of contact for end ? user technical support, providing timely and professional assistance for hardware, software, and access ? related issues. This role is responsible for troubleshooting incidents, documenting resolutions, and escalating complex issues while delivering a high level of customer service in a fast ? paced environment. Title: Service Desk Analyst Type: Direct Hire/Permanent Location: St. Louis, MO Compensation will vary depending on experience:
- Tier 1: $40,000 - $50,000
- Tier 2: $50,000 - $60,000
- Tier 3: $60,000 - $70,000
Benefits: Health/Dental/Vision/401(k)/PTO/Holidays Key Responsibilities
- Serve as first ? line support for end users via phone, email, chat, and ticketing systems
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
- Manage user accounts, passwords, and access using Active Directory and related tools
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Document incidents, resolutions, and workflows accurately within the ticketing system
- Prioritize and escalate tickets based on severity, impact, and SLA requirements
- Provide remote and occasional onsite support for desktops, laptops, printers, and peripherals
- Assist with new user onboarding, offboarding, and equipment setup
- Communicate clearly with users regarding issue status and resolution timelines
- Follow ITIL ? based service management processes and best practices
Required Qualifications
- 1-3+ years of experience in a Service Desk, Help Desk, or IT Support role
- Strong troubleshooting skills across Windows and/or macOS environments
- Experience working with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
- Working knowledge of Active Directory and user account administration
- Familiarity with Microsoft 365 and basic networking concepts
- Excellent customer service, communication, and documentation skills
- Technical troubleshooting & problem resolution
- Incident management & ticket prioritization
- End ? user communication & customer service
- Time management & multitasking
- Documentation & attention to detail
Pay Details: $50,000.00 to $70,000.00 per year
Search managed by: Amanda Bellson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.