Springhill Suites Fremont - Front Desk Manager OEM
Job Description
Job Description
Join Our Team as a Front Desk Manager!
About Us
At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If youre a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!
KEY SKILLS/RESPONSIBILITIES
- Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
- Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
- Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
- Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
- Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
EDUCATION & EXPERIENCE
- 5+ years of progressive experience in a hotel or related field with supervisory experience
- 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
- Proficient in Windows operating systems, spreadsheets, and word processing.
- Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
- Valid driver's license from the applicable state.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Gateway to San Jose Palo Alto and San Francisco our new all suite hotel blends design and functionality offering modern amenities you need to stay refreshed and focused at an affordable price. We are located near Tesla and Lam Research and Delta. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing. Take the stress out of travel with complimentary WiFi, relaxing pools and fitness center. Our Market is open 24 hr for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a healthy start to your day like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Guests can enjoy the sights and sounds of Lake Elizabeth and Mission Peak or simply get acquainted with Silicon Valley, home to many of the worlds largest high tech corporations such as Apple, Google and Facebook. Quite simply from business trips to leisurely journeys SpringHill Suites San Jose Fremont is a breath of fresh air. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions: