Job Description
Job Summary
We are seeking an experienced ServiceNow Developer with strong hands-on expertise in Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC) modules. This role involves designing, configuring, and enhancing IRM/GRC applications, building automated workflows, and delivering scalable, upgrade-safe solutions supporting enterprise risk, compliance, and audit programs.
Key Responsibilities
- Configure and enhance IRM/GRC modules: Risk, Controls, Compliance, RCSA, Assessments, Indicators, Issues & Remediation.
- Configure and customize ServiceNow Playbooks to guide users through compliance, audit, and remediation workflows.
- Build workflows, scoring models, assessment templates, compliance mappings, and automation using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Develop platform components: tables, ACLs, data policies, CMDB relationships, integrations, and upgrade-safe configurations.
- Participate in requirements gathering, solution design, development, testing, documentation, and release management.
- Partner with Risk, Compliance, Audit, and IT stakeholders to translate requirements into effective solutions.
Required Skills
- 5–10 years ServiceNow development experience, including 3+ years in IRM/GRC.
- Deep understanding of Risk, Controls, RCSA, Compliance, Issues, Indicators.
- Proven experience configuring and extending ServiceNow Playbooks.
- Strong scripting skills: JavaScript, Glide API, REST APIs.
- Deep understanding of workflows, Flow Designer, ACLs, and platform configuration.
- Familiarity with regulatory frameworks (SOX, NIST, PCI, ISO, HIPAA).
- Experience designing assessment workflows and control testing frameworks
- Excellent communication and problem-solving abilities
Preferred
- Certifications: CSA, CIS-Risk, CIS-GRC, CIS-IRM, CAD.
- Experience in finance, insurance, healthcare, or other regulated industries.