Job Description
Job Description
Title: IT Desktop Support Engineer
Shift: 6:30 AM – 6:30 PM, M – W, every other TH
Location: Bloomington, MN
Job Type: Contract
Compensation: $25.00 per hour (W2)
Industry: Manufacturing
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About the Role
We are hiring an IT Desktop Support Engineer on behalf of a leading global technology manufacturer specializing in advanced nano-manufacturing for data storage solutions. This role is part of a global Factory IT Support team that ensures uninterrupted operations in a 24x7 wafer manufacturing environment. You will work onsite at a state-of-the-art campus, supporting mission-critical IT systems and factory PCs that drive high-volume production.
Job Description
As an IT Desktop Support Engineer, you will:
- Provide onsite IT support for factory operations in a 12-hour rotating shift schedule.
- Install, configure, and maintain factory PCs in compliance with organizational standards.
- Perform security patching and maintain compliance with information security initiatives (endpoint inventory, antivirus, Windows patching).
- Diagnose and resolve incidents promptly, ensuring minimal downtime for critical systems.
- Support factory software applications and services hosted in data centers.
- Monitor alerts, dashboards, and service availability, responding quickly to maintain performance levels.
- Follow troubleshooting guides (OCAPs) and escalate issues to global IT teams when necessary.
- Participate in global IT projects to enhance and upgrade factory systems.
- Implement changes to factory PCs and support planned maintenance activities.
- Develop small-scale automation scripts and leverage AI tools for efficiency.
- Assist with physical infrastructure tasks such as laying underfloor cables for new equipment deployments.
Qualifications
Required:
- Experience with PC setup and installation.
- Proficiency in Windows and Linux operating systems.
- Strong troubleshooting skills for PCs and software applications.
- Prior experience in help desk or application support roles.
- Ability to work independently in a fast-paced environment.
- Willingness to work 12-hour rotating shifts (day/night).
Preferred:
- Coding or scripting skills for automation.
- Experience in IT support within a factory or manufacturing environment.
- Familiarity with IT service management tools (e.g., ServiceNow, Freshworks, JIRA).
- Degree, coursework, or certifications in IT or related fields.
- Exposure to project execution involving IT systems.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
Company Description
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.