Client Experience Specialist

Job Description

Job DescriptionAre you the ultimate hype girl, relationship builder, and people person?

Do you love making people feel special? Are you the person who can turn a simple conversation into an exciting experience? Do you naturally bring positive energy to a room, love connecting with people, and get excited about reaching goals?

If so, we might have the perfect opportunity for you!

At K&B Bridals, we believe every bride deserves to feel seen, served, and celebrated. We're not just helping women find wedding dresses. We're creating unforgettable moments, building meaningful relationships, and celebrating one of the most exciting chapters of their lives.

We're looking for an enthusiastic, organized, and results-driven Client Experience & Engagement Lead to help us create exceptional experiences for our brides while supporting the continued growth of our boutiques.

This is a unique opportunity for someone who loves hospitality, customer service, and sales, and wants to take ownership of making amazing things happen!

What You'll Be Doing

Be Our Brides' Biggest Hype Girl!

Before a bride ever walks through our doors, we want her to feel like she's already part of the K&B family.

• Connect with brides before their appointments, building excitement and helping them feel confident and prepared.
• Create meaningful connections through welcome calls, thoughtful communication, and personalized follow-up.
• Help brides feel celebrated from their first interaction with K&B through their Say Yes moment and beyond.
• Support the Boutique Leader and styling team in delivering our signature K&B experience.
• Help create a fun, welcoming, and unforgettable atmosphere for brides and their guests.

Turn Connections Into Appointments

You'll play a key role in helping more brides discover K&B and get excited about visiting us.

• Connect with new leads through phone calls, texts, and personalized outreach.
• Follow up with brides who haven't booked, canceled, missed an appointment, or haven't yet purchased.
• Help brides discover upcoming events, trunk shows, and special shopping opportunities.
• Support appointment growth across all three K&B Bridals locations.
• Keep communication organized and follow-up consistent so no opportunity falls through the cracks.

Help Create a Seamless, Five-Star Experience

The little details make the biggest difference, and you'll help ensure every bride receives the experience she deserves.

• Work alongside the Boutique Leader to maintain our high standards for hospitality and customer experience.
• Help coordinate smooth appointment arrivals, transitions, and checkout experiences.
• Support the styling team by helping brides and their guests feel comfortable, welcomed, and cared for.
• Create a positive, celebratory checkout experience, including appropriately inviting gratuities for stylists.
• Encourage happy brides to share their experience through reviews and referrals.
• Identify opportunities to continually improve the client journey.

Take Ownership & Help Drive Results

We love team members who bring ideas, take initiative, and enjoy celebrating wins!

• Take ownership of outreach activities, follow-up priorities, and client engagement goals.
• Help increase bridal appointments and reduce cancellations.
• Support the styling team in creating an experience that encourages brides to say YES.
• Track communication and results through our client management systems.
• Work closely with the Boutique Leader to identify opportunities for improvement.
• Bring enthusiasm, accountability, and a team-first mindset to everything you do.

Who We're Looking For

Our ideal candidate is someone who:

• Has an outgoing, upbeat personality and genuinely LOVES people.
• Is a natural relationship builder who makes others feel comfortable and excited.
• Enjoys talking on the phone and is confident reaching out to new people.
• Has a sales-minded personality and loves achieving goals.
• Is organized, dependable, and excellent at following through.
• Takes initiative and doesn't need someone constantly telling them what to do next.
• Is comfortable multitasking in a busy, customer-focused environment.
• Has strong communication and technology skills.
• Enjoys being part of a supportive team that celebrates one another.
• Believes that exceptional customer service is about creating memorable experiences, not just completing tasks.

Experience in hospitality, customer service, sales, appointment setting, or client relationship management is a plus. Bridal industry experience is not required!

Compensation & Bonus Opportunities

We believe in recognizing team members who help our business grow and create exceptional client experiences!

In addition to competitive base compensation, this position offers the opportunity to earn monthly performance bonuses based on three important areas:

• Bridal Appointment Growth: Earn bonuses when our boutiques achieve their appointment goals, with additional earning opportunities when we exceed those goals.
• Appointment Retention: Earn bonuses by helping reduce bridal appointment cancellations at our Bel Air boutique.
• Bridal Sales Success: Earn bonuses when our Bel Air boutique exceeds its bridal closing ratio goals.

Your contributions to growing appointments, creating memorable experiences, and supporting our team's success can directly impact your earning potential!

Why You'll Love Being Part of K&B

At K&B Bridals, our mission is to provide a safe, empowering environment where women are seen, served, and celebrated.

We believe in supporting one another, celebrating wins, creating opportunities for growth, and building a workplace where our team feels just as valued as the brides we serve.

You'll be part of a passionate team that loves what we do and believes in making a difference every single day.

Position Details

• Full-time position based at our Bel Air boutique
• Supports bridal appointment growth across all three K&B Bridals locations
• Approximately 15–20 hours weekly dedicated to proactive outreach and lead nurturing
• Works directly under the supervision and direction of the Boutique Leader
• Base compensation plus monthly performance bonus opportunities
• Schedule and compensation details to be discussed during the hiring process

Ready to Be Part of Something Special?

If you're a people-loving, goal-driven, positive-energy kind of person who thrives on creating unforgettable experiences, we want to meet you!

To apply today send your resume & COVER LETTER and tell us why you'd make an amazing addition to the K&B Bridals family!