Infrastructure Operations Manager

Job Description

Job DescriptionDescription:

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family.

Digital Consultants seeks an Infrastructure Operations Manager to support the DISA J6 ETM 2.0 program. The Infrastructure Operations Manager will oversee the day-to-day performance and operational readiness of Tech Control facilities and supporting infrastructure. This individual is responsible for ensuring continuous availability of secure communications across all classification levels, supervising Tier II/III teams, and maintaining compliance with DISAC 310-175-9 and related standards. The Infrastructure Operations Manager will coordinate with internal teams and senior Government stakeholders to support the operation, maintenance, and modernization of critical network assets.

Duties to include:

• Maintain and oversee daily operations of the Tech Control Facility (TCF).
• Supervise Tier 2 Helpdesk and Tier 3 technical teams to ensure SLA compliance.
• Maintain availability of switches, encryption devices, circuits, and consoles.
• Manage incident response, reporting, and technical issue resolution.
• Ensure documentation, SOPs, and logs are up-to-date and accurate.
• Provide leadership in support of transmission path maintenance and restoration.

Requirements:

• Education Requirement :Bachelor’s degree in IT-related field or 5 years equivalent experience
• Years of experience: 5 or more years managing and operating cryptographic facilities
• Certifications: Rapid Response Registered Communications Distribution Designer (RCDD) and IAT II certification
• Clearance requirement: Active Top Secret Clearance, SCI Eligible

Experience Requirements

• Demonstrated knowledge in maintaining the operational status of a Tech Control facility
• Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits
• Demonstrated knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order
• Oral and written communication experience with the highest levels of management
• Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9
• Can provide technical directions and supervision, in coordinating, restoring and reporting functions necessary for effective maintenance of transmission paths and facilities

Physical Requirements: The candidate must, with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., move a case of paper or similar task) that may occur on occasion.

Compensation and Benefits: The salary range for this position is $175,000 to $190,000.

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
  

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digicontinl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you.

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